Digital Transformation & Strategic Digital Advisory
Turning complexity into clarity.
We help you rethink your digital processes, modernize your operating model and accelerate adoption across your teams. Through a strategy-first approach, we support your organization in identifying opportunities, simplifying workflows and implementing solutions that deliver measurable results. Whether you are starting your digital journey or optimizing existing systems, we offer clarity and hands-on guidance.
01
Digital Process Assessment & Redesign
We assess your existing digital processes, identify bottlenecks and opportunities for improvement, and then propose practical solutions that streamline workflows, reduce costs, and increase operational efficiency. We help you modernize the way your teams and technology work together, so your business becomes more agile and better prepared for the future.
02
Technology & Tools Roadmapping
We define your company’s technology direction, select the right tools, and build a clear roadmap for adoption and scaling. We help you choose solutions that support your business goals, reduce complexity, and create a coherent, efficient digital ecosystem.
03
Operational Efficiency & Workflow Optimization
Analizăm modul în care funcționează procesele tale interne, identificăm pierderile de timp și resurse, apoi propunem îmbunătățiri care simplifică activitatea echipelor și cresc eficiența operațională. Te ajutăm să obții fluxuri de lucru mai rapide, mai clare și mai bine aliniate obiectivelor de business.
04
Change Management & Adoption Support
We support your organization through change management, helping teams adopt new processes and technologies. We provide clear communication, training, and ongoing support, ensuring a smoother transition and consistent, effective use of the new solutions.
Project Management & Fractional Project Leadership
Structure. Alignment. Delivery.
We provide the project leadership you need to deliver initiatives with confidence and control. As your fractional PM partner, we drive clarity, coordinate stakeholders and ensure your projects move from planning to execution efficiently.
01
Fractional Project Management (part-time / interim)
We provide part-time or fixed-term project management, ideal when you need fast access to expertise without hiring a full-time project manager. We take ownership of coordinating your initiatives, ensuring clarity, effective communication, and steady progress so projects are delivered on time and aligned with your goals.
02
Project Planning & PMO Setup
We help you set a clear direction for your projects by defining objectives, milestones, resources, and success metrics. We build or optimize your PMO so your organization benefits from coherent processes, full project visibility, and a standardized way of working that increases discipline, delivery speed, and predictability.
03
Stakeholder Management & Coordination
We ensure clear communication and effective coordination across all parties involved in the project. We manage expectations, facilitate collaboration, and make sure all stakeholders are aligned with the objectives and timeline, reducing bottlenecks and accelerating execution.
04
Risk Management & Delivery Tracking
We identify and monitor risks, assess their impact, and implement clear mitigation plans. We track delivery progress to ensure projects stay on plan and achieve the intended outcomes.
Customer Experience Strategy & Journey Optimization
Better journeys, stronger relationships.
We help you understand your customers deeply and design experiences that boost satisfaction, loyalty and long-term value. Using insights and structured mapping, we work with you to eliminate friction and create journeys that genuinely matter.
01
Customer Journey Mapping & Insight Analysis
We analyze how users interact with your application, map the entire customer journey, and identify the key moments that influence satisfaction and retention. Through real insights and structured journey mapping, we highlight friction points and improvement opportunities, enabling you to deliver smoother, more intuitive digital experiences with a direct impact on results.
02
CX Strategy & Experience Redesign
We define your Customer Experience strategy and redesign digital experiences to create simpler, more intuitive, and relevant interactions. We help you identify key moments in the customer journey, eliminate friction, and build experiences that boost satisfaction, retention, and long-term value.
03
Voice of Customer Programs (VoC)
We implement VoC programs that help you continuously collect and interpret customer feedback across all digital touchpoints. We turn user opinions into actionable insights, enabling you to make better decisions, prioritize improvements, and create digital experiences that truly meet your customers’ needs.
04
CX Metrics: NPS, CES, CSAT Frameworks & Roadmaps
We define and implement clear frameworks for measuring customer experience using NPS, CES, and CSAT. We help you collect relevant data, interpret insights, and build a roadmap that shows how to improve customer satisfaction and loyalty in a predictable and measurable way.
Training & Workshops for Teams and Leaders
Practical learning. Real impact.
We design hands-on training sessions that help your teams build new competencies and adopt better ways of working. Each workshop is tailored to your needs and focuses on practical tools, real scenarios and actionable outcomes.
01
Customer Experience Training for Teams
We offer practical training programs that help your teams better understand customer needs and create more effective, consistent, and value-driven interactions. Sessions include tools, case studies, and hands-on exercises, so participants can immediately enhance the quality of the experiences they deliver.
02
Digital Skills & Tools Workshops
We organize practical workshops where your teams learn to use the essential digital tools and technologies for their work effectively. From collaboration and productivity to automation and data analysis, we deliver sessions tailored to your team’s skill level, with real-world examples and hands-on exercises.
03
Project Management Essentials
A practical training covering the essential concepts of project management: planning, prioritization, risk management, and stakeholder communication. Ideal for teams looking to understand the foundations of a successful project and apply simple yet effective methods in their daily work.
04
Leadership & Change Readiness Sessions
We support leaders in developing the skills they need to guide teams through periods of change. We focus on communication, decision-making, mindset, and adaptability, enabling managers to lead with clarity, confidence, and consistency when new processes, technologies, or ways of working are introduced.
ABOUT US
We help you move forward with clarity and confidence. By combining expertise in digitalization, customer experience, and project management, we drive progress where your organization needs it most.
Our approach is practical and results-focused: we align strategy with execution and deliver simple, effective, and sustainable solutions tailored to your teams’ reality.
WHY ELEVEN CONSULT?
With us clarity meets execution.
We partner with you to turn complex challenges into structured, actionable progress. Our approach brings together strategic insight, operational discipline and hands-on delivery — helping your organization move faster, smarter and with measurable impact.
01
Strategy + Execution in One Place
We don’t just design solutions — we help you implement them. You gain both strategic clarity and hands-on delivery from a single partner who stays involved until results are achieved.
02
Senior Expertise Without Full-Time Overhead
You access seasoned experience in digital transformation, customer experience and project leadership, without the cost and complexity of hiring a full-time senior role.
03
Practical, Measurable Outcomes
Our work is grounded in structure, simplicity and impact. Every initiative is built to create visible progress, reduce friction and support long-term business growth.
